AI voice and chat agents for utilities and critical infrastructure
Give customers a fast way to report outages, check service status, and reach the right team, without adding headcount to your contact center.
Outage spikes overwhelm phone lines
When service drops for a whole area, everyone calls at once, and queue times spike.
Routine requests compete with urgent ones
Meter readings, billing questions, and service transfers use the same lines as genuine emergencies.
Field coordination needs a reliable channel
Dispatch and status updates often depend on manual phone tag between customers, call center staff, and field teams.
Voice and chat that scale instantly
An AI agent can handle a surge of outage reports simultaneously, something a fixed-size human team can't do.
Structured intake, not just FAQs
Agents collect the details a dispatcher needs, like location, meter number, and nature of the issue, before handing off.
Connect to your existing systems
Native SIP/PBX integration and webhooks let the agent plug into the dispatch and billing tools you already run.
Bring this to your utility's contact center
Configure an agent for outage intake and routine service requests in the dashboard.
Build Your Agent